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Orders & Shipping
Below are some of are common questions about orders
How long does shipping take?
Shipping times depend on your location and the delivery method selected at checkout. Once your order has been processed and shipped, you’ll receive tracking details by email.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information so you can follow your delivery.
Returns & Exchanges
Below are some common questions about Returns & Exchanges
Do you offer returns or exchanges?
Eligible items can be returned or exchanged according to our return policy. Please review the Returns & Exchanges page for the full conditions and return time frame.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order details and clear photos of the item. Our team will review the issue and help with the next steps.
Jewelry & Care
Below are some common questions about Jewelry & Care
What materials are used in your jewelry?
Materials may vary by product. Please check the individual product page for details about the metal, finish, stones, and other materials used.
How should I care for my jewelry?
Avoid direct contact with water, perfume, lotions, and harsh chemicals. Store your jewelry in a clean, dry place and keep pieces separated when possible.
Sizing & Support
Below are some common questions about Sizing & Support
How do I find the right size?
For rings, bracelets, or other size-specific pieces, check the measurements listed on the product page and refer to the Size Guide before ordering.
How can I contact Sheweetie?
You can reach us through the Contact Us page. If your message is about an existing order, include your order number so we can assist you faster.